Shipping Policy

Shipping Policy

Last Updated: 19-06-2026

1. Order Processing

Orders are processed only after:

1. Order submission 2. Manual review and approval 3. Payment verification

Orders are not shipped immediately after order placement.

2. Delivery Partners

Depending on location and delivery requirements, orders may be fulfilled through:

* Borzo * NimbusPost * Other approved logistics providers

3. Delivery Charges

Delivery charges are determined during the delivery selection stage and are displayed before payment.

Any applicable free-delivery offers are subject to the conditions published on the website.

4. Delivery Timelines

Estimated delivery timelines vary by location, courier partner, and service selected.

Delivery estimates are not guaranteed delivery commitments.

5. Tracking

Where available, shipment tracking details will be provided through the customer dashboard and/or courier tracking systems.

6. Delivery Attempts

Customers are responsible for providing accurate delivery information.

Additional delivery attempts or address corrections may result in delays or additional charges.

7. Service Availability

Delivery availability may vary depending on destination, courier coverage, weather conditions, and operational restrictions.

8. Customer Address Responsibility

Customers are responsible for providing complete, accurate, and deliverable shipping information at the time of order submission.

This includes, but is not limited to:

Full recipient name Accurate delivery address Correct city and state Valid postal/pin code Correct contact number Landmark details where applicable

Kewal Traders shall not be responsible for delivery delays, failed deliveries, additional courier charges, return-to-origin charges, or other issues arising from incorrect, incomplete, or inaccurate information provided by the customer.

If a shipment must be re-dispatched due to incorrect information provided by the customer, additional shipping charges may apply.

Customers are advised to carefully review all shipping information before submitting their order.

9. Delivery Attempts & Customer Availability

Customers are responsible for being available to receive deliveries at the provided shipping address.

Courier partners may attempt delivery according to their operational policies. If a delivery attempt fails due to customer unavailability, incorrect contact details, refusal to accept the shipment, or inability to contact the recipient, additional delivery attempts or re-shipment charges may apply.

Kewal Traders shall not be responsible for delays or additional costs arising from failed delivery attempts caused by customer-side issues.